Photo ID is required at check-in – no ID, no stay – no exceptions.

Terms & Conditions

1.Arrivals and Departures

New arrivals can check into their rooms after 2pm each day. Guests may arrive earlier and leave their luggage at the hostel but access to rooms will not be granted until after 2pm. Departing guests must remove all their belongings from their room, and check out, before 10.30am. After this time guests may make use of the luggage storage facilities but all possessions must be removed from the room.

2.Check-In

You do not have to be a member of any organisation to stay at Bestplace Inns however we do require that some form of valid photo identification is presented upon check in, preferably a Passport, I.D. card or driving license.

3.Check Out

Check out is at 10.30am. There is a late-check out option available with an extra charge.

4.Age Restriction

Bookings cannot be accepted from any person under the age of 18 (over 18). Unlike some hostels we do not have an upper age limit. Most of our guests are backpackers in the 18 to 30 age range. Please be aware that you may be assigned a top bunk!

5.Guest Behaviour

The comfort, safety and security of our guests and staff is of paramount importance to Bestplace Inns. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests, staff or local residents will be requested to leave the hostel premises and will not be offered a refund. Guests are expected to respect other guests, staff, local residents and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manor. Failure of any individual group member to do so will result in the expulsion of the whole group.

6.Smoking

Smoking is not permitted anywhere within the Bestplace Inns premises. Any guest found smoking within the building will be asked to leave the premises immediately and will not be offered a refund. A smoking area and ashtrays are provided outside the building for guests who wish to smoke.

7.Personal Property

Guests may use the luggage storage however it remains the guest's responsibility to ensure that their personal belongings are secure at all times. Bestplace Inns accepts no liability for the loss, theft or damage to property however sustained or caused.

8.Bestplace Inns Property

Guests will be expected to reimburse Bestplace Inns for any damages caused by inappropriate behaviour during their stay at any Bestplace Inns Property.

9.Liability

Except in relation to death or personal injury caused by our negligence Bestplace Inn’s liability remains, at all times, limited to the value of the services booked, excluding any amendment charges paid to us.

10.Your Information

Bestplace Inns shall only store and use information you supply to us or which is supplied to us for the purposes of carrying out our contract with you and to inform you of other services and offers which we make available from time to time.

11.Errors and Omissions

Any omission or error in sales literature, web pages or site, order form, quotation, price list, order acknowledgement, despatch note, invoice or other document issued by us may be corrected by us without liability. We will advise you of any changes at the time of booking or as soon as is reasonably possible thereafter.

12.Discretion

All bookings are subject to availability and Bestplace Inns reserves the right to decline any booking at its discretion.

13.No Show:

If you have not notified Bestplace Inns of a cancellation at least 24 hours in advance of your arrival date (28 days before arrival for groups) Bestplace Inns reserves the right to charge your credit card the total for your first nights stay (2 nights for groups).

14.Late departure:

In the case of a late departure, Bestplace Inns reserves the right to charge for a further nights stay at the appropriate rack rate of the bed(s). Management discretion will apply.

During the 2012 Olympics we have a 28-day cancellation policy and require full payment upon booking. We reserve the right to refuse any booking by refunding their deposit.